Frequently Asked Questions

What does the total cost of a reservation include?

TODO: EDIT You will pay the nightly room charge per the number of nights of your stay, plus 13.417% hotel taxes; plus a $150 one-time cleaning fee.

Is there a deposit or payment in advance that is required?

Yes. When you book your reservation, we will charge your credit card for half of the total amount of nights reserved, plus the full amount of taxes and the $150.00 cleaning fee. The balance is charged 60 days before your arrival date.You can also pay in full at the time of making your reservation.

Can I make a reservation without a credit card?

Yes. You can make a bank wire transfer if you pay all the associated bank fees, or you can pay by check if you FedEx the check payment overnight.  Upon our approval of your reservation, we will hold the dates you would like to book for 72 hours. If no funds are credited to our bank account or checks received within 72 hours, we will release the dates to the public again. To make a reservation without the use of a credit card, email us at [email protected].

Can I cancel or change my reservation?

You can cancel your reservation with a full refund if you make the request 60 days or more before your arrival date. If you cancel your reservation between 30 and 60 days prior to your arrival, you will receive a 50% refund of the total amount paid. If you cancel your reservation within 30 days of your arrival there will be no refund.

You can add additional days to your reservation if they are consecutive days to the existing reservation and if those days have not been reserved by others. You can reduce the number of days of your reservation without penalty if you do it 60 or more days from your arrival date. If you reduce the number of days of your reservation between 30 and 60 days prior to your arrival, you will receive a 50% credit for the affected days. If you reduce the number of days of your reservation within 30 days of your arrival there will be no credit given for those affected days. To request a change in your reservation, email your request to [email protected].

What are the check-in/check out times?

Check-in time is 3:00 pm. Check-out time is 11:00 am. We regret that due to the arrival of new guests, and the short window of time, we cannot offer late check-out times.

What are the check-in/check out times?

Check-in time is 3:00 pm. Check-out time is 11:00 am. We regret that due to the arrival of new guests, and the short window of time, we cannot offer late check-out times.

Are pets allowed?

Sorry, no pets allowed.

Where can I get directions to the property?

One week before your arrival we will email you directions. You can look at the building’s location and surroundings on the map on our website on the Contact Us About Big Bear Boulder Bay Cabin page.

How can I write a review?

Please email your request to write a review to [email protected]com. We will then email you a link to our website’s Guest Book where you can post a review. We appreciate your reviews!

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